Returns Policy
At Retroactives.com, we realize how difficult it is to order merchandise on-line, without actually seeing the goods in front of you, you're never really sure if you're buying exactly what you want. That's why we offer our customers guaranteed satisfaction. If you're not completely satisfied with your purchase, you may return it.
- We must be notified of the return within 5 days of your receipt of the product.
- We do not accept returns on products which ship directly from the manufacturer. NEONETICS brand neon products can not be returned. If there are issues with these products please refer to the manufacturer warranty for details on repair or replacement of faulty product.
All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund shipping costs.- If the return was due to an error of ours (for example, if we send the wrong product to you) we will accept responsibility for all shipping costs related to the return. When shipping back the incorrect item to us, please use USPS First Class or Priority Mail. (If a return is due to error on our part, a pre-paid shipping label will be e-mailed to you.) Please use the same size box that the product arrived in.
- If the return is not due to an error of ours (For instance, you ordered it and then decided later on that you do not want it or you found the product cheaper elsewhere), the buyer accepts full responsibility for all shipping costs.
- If a package is lost or misdirected due to an incorrectly input address, Retroactives.com is not responsible. Please make sure you have typed in the correct address during check-out.
- Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email customer.service@retroactives.com with photographs of the package and damaged contents. *Please note that a minor packaging flaw that does not affect the contents is not considered a defect or damage for parcel insurance or refund claims.